The following sources were consulted in the preparation of the article “Why new self-checkout limits are causing customer backlash.”
- Target limits self-checkout for customers with 10 items or fewer
- Express Self-Checkout is Getting Guests on Their Way Sooner
- Please Wait, Help is on the Way: Self-Checkout, Understaffing, and Customer Incivility in the Service Sector
- Autonomous stores: How levels of in-store automation affect store patronage
- California Assembly Committee analysis of SB 1446
- Some Walmart stores are limiting self-checkout lanes just for Spark drivers and Walmart+ customers
- Target is limiting self-checkout hours in some stores as the retailer continues to battle missing inventory
- Dollar General to eliminate ‘vast majority’ of self-checkout, reduce new store openings
- Self-checkout promises ultimate convenience. Is it doing its job?
- Customers have soured on self-checkout, according to Drexel University study
